Terms & Conditions

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In these Terms & Conditions, the following terms carry the meanings set out below unless the context expressly requires otherwise:

Term	Meaning
"ora178" / "the Company" / "we" / "us"	The entity operating the online betting and casino platform accessible at ora178.app and all associated sub-domains.
"Platform"	The ora178 website, mobile-optimised web application, and all products and services offered thereon, including sportsbook, live casino, slots, togel, and sabung ayam.
"Member" / "you"	Any individual who has completed the ora178 account registration process and whose account has been approved by the Company.
"Account"	The personal member account created by you on the Platform, through which you access products, manage your IDR wallet, claim bonuses, and conduct transactions.
"Wallet"	The ring-fenced IDR balance associated with your ora178 Account, used exclusively for placing wagers and receiving winnings and bonus credits on the Platform.
"Bonus"	Any promotional credit, free spins, cashback, or enhanced odds offer issued by ora178 to Members, subject to individual terms and wagering requirements.
"KYC"	Know Your Customer — the identity and age verification process required by ora178 to confirm that Members meet the eligibility criteria set out in these Terms.
"Wagering Requirement"	The total amount a Member must wager (stake, not win) using a Bonus before any resulting winnings may be withdrawn. Expressed as a multipl ier, e.g., "30x" means you must wager 30 times the bonus amount.
"IDR" / "Rp"	Indonesian Rupiah — the sole currency used for all transactions on the ora178 Platform.
"WIB"	Western Indonesia Time (UTC+7) — the default time zone used for all Platform timestamps, draw schedules, promotional deadlines, and customer support hours unless otherwise stated.

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To register and maintain an ora178 Account, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your membership:

• You must be a resident of Indonesia and at least 21 years of age at the time of registration.
• You must be legally capable of entering into a binding contract under the laws applicable to you.
• You must not be registered on any self-exclusion list maintained by ora178 or any affiliated operator.
• You must not be acting as an agent, proxy, or representative for any third party in connection with your use of the Platform.
• You must not be a current employee, contractor, or immediate family member of an employee or contractor of ora178 or any of its affiliated companies, technology providers, or game studios.
• Your use of the Platform must not violate any law, regulation, or ordinance applicable in your jurisdiction of residence.

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To access the full range of ora178 products and services, you must complete the registration process by providing accurate, complete, and current information. You agree to:

• Provide your full legal name as it appears on your government-issued identification document (KTP or passport).
• Provide a valid email address and Indonesian mobile phone number that you own and control.
• Create a secure, unique password for your Account and keep it confidential.
• Maintain only one Account across all devices and access points. Opening multiple accounts — whether under the same or different personal details — is strictly prohibited.
• Notify ora178 immediately at [email protected] if you have reason to believe that your Account credentials have been compromised.

ora178 reserves the right to decline any registration application at its sole and absolute discretion, without being required to provide a reason for doing so. The Company also reserves the right to close any Account that was opened using false, incomplete, or misleading information, with any balance subject to forfeiture pending investigation.

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ora178 operates a mandatory Know Your Customer (KYC) programme in accordance with internationally recognised anti-money laundering (AML) standards. All Members are required to complete KYC verification before their first withdrawal and may be required to re-verify their identity at any time thereafter at ora178's discretion.

The standard KYC documentation required includes:

• A clear copy of a valid government-issued photo ID — Indonesian KTP (Kartu Tanda Penduduk) or a valid passport.
• A recent photograph of the Member holding their ID document (selfie with ID), taken within the last 30 days.
• Proof of ownership of the bank account or e-wallet used for deposits — for example, a screenshot showing the account holder's name matching the ora178 Account name.
• Additional documentation (e.g., source of funds declaration, utility bill for address verification) may be requested in cases where the standard documents are insufficient or where transaction volumes warrant enhanced due diligence.

Withdrawal requests will not be processed until KYC verification is complete. Providing fraudulent, altered, or third-party identity documents constitutes a serious breach of these Terms and will result in immediate and permanent Account closure, forfeiture of all balances, and reporting to relevant law enforcement authorities.

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ora178 accepts deposits exclusively in Indonesian Rupiah (IDR) via the following approved payment channels:

• Local bank transfer: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI (Bank Syariah Indonesia), Bank Danamon.
• E-wallets: OVO, DANA, GoPay, ShopeePay, LinkAja.

Deposits are subject to the following conditions:

• The minimum deposit amount is Rp 25.000 unless a specific promotion states otherwise.
• Deposits must originate from a payment account registered in your own name. Third-party deposits are not permitted and will be returned or held pending investigation.
• ora178 does not charge a processing fee on deposits made via the approved local bank and e-wallet channels listed above. Your payment provider may apply its own transaction fees independently.
• Deposit funds are typically reflected in your ora178 Wallet within seconds for e-wallet transfers and within 5 minutes for local bank transfers during standard banking hours. Delays may occur during Indonesian public holidays or periods of high network load.
• If a deposit is not reflected within 30 minutes of transfer, you must contact ora178 support via live chat with your transaction reference number (proof of transfer) for manual investigation.

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Members may request a withdrawal of their available Wallet balance at any time, subject to the following conditions:

• KYC verification must be fully completed before any withdrawal is processed.
• The minimum withdrawal amount is Rp 50.000.
• Withdrawals must be directed to a bank account or e-wallet registered in the same name as the ora178 Account. Withdrawals to third-party accounts are strictly prohibited.
• Any active Bonus wagering requirements attached to your Wallet balance must be completed before the portion of your balance derived from that Bonus is eligible for withdrawal. Your own deposited funds (net of any bonus-derived winnings) remain withdrawable at any time, subject to any platform-level minimum wagering requirement on deposits.
• ora178 targets a withdrawal processing time of under 15 minutes for verified accounts via all approved local bank and e-wallet channels, 24 hours a day including Indonesian public holidays. Processing times may be extended during periods of exceptionally high withdrawal volumes or where additional security checks are required.
• ora178 does not charge a withdrawal fee on standard local bank or e-wallet withdrawals.

ora178 reserves the right to delay, suspend, or decline a withdrawal request where there are reasonable grounds to suspect fraud, money laundering, breach of these Terms, or incomplete KYC documentation. In such cases, the Member will be notified and given the opportunity to provide further information.

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ora178 offers a range of promotional bonuses to new and existing Members, including welcome bonuses, reload bonuses, cashback offers, free spins, and seasonal promotions tied to Indonesian cultural calendar events such as Idul Fitri, Ramadan, and Indonesian Independence Day. All bonuses are subject to these general terms and to the specific terms published on the relevant promotion page.

General bonus rules applicable to all ora178 promotions:

• Each bonus offer may be claimed once per Member, per household, and per IP address unless otherwise stated.
• Wagering requirements must be met in full within the stated validity period. Bonuses that have not been fully wagered by the expiry date will be forfeited automatically, along with any winnings generated from those bonus funds.
• Not all games contribute equally to wagering requirements. Live casino games typically contribute at a lower rate than slots. The contribution rates for all major game categories are published on the relevant promotion page.
• ora178 reserves the right to modify, suspend, or withdraw any promotion at any time with reasonable notice. Changes will not affect bonuses already claimed and in active use at the time of the modification.
• Attempting to exploit, abuse, or circumvent bonus terms — including through matched betting, arbitrage, or the use of multiple accounts — will result in bonus cancellation and may result in Account suspension.
• Bonuses cannot be transferred between Accounts or exchanged for cash except where specifically permitted by the terms of the individual promotion.

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All bets and wagers placed on the ora178 Platform are subject to the product-specific rules published within each game or market. Members are responsible for familiarising themselves with these rules before placing any wager. The following general rules apply across all products:

• A bet is confirmed only when a unique bet reference number is issued by the Platform system. Bets that are not confirmed — due to network failure, system error, or insufficient balance — are void.
• ora178 reserves the right to void any bet that was placed in error or accepted due to a system fault, including incorrect odds, incorrect game payouts, or processing errors. In such cases, the staked amount will be returned to the Member's Wallet.
• The maximum payout per bet or per single draw event is subject to limits published within each product. These limits apply regardless of odds or bet size.
• For sportsbook products, bets on markets affected by match abandonment, postponement, or force majeure events will be settled in accordance with the specific sportsbook rules published on the Platform.
• For togel (Indonesia's traditional numbers lottery) products, draw results are sourced from the official provider and are final. Disputes regarding draw results must be raised within 24 hours of the draw time (WIB).
• For sabung ayam (live cockfighting) products, all results declared by the officiating referee during a live match are final. Connection interruptions on the Member's end do not constitute grounds for bet cancellation or refund.
• Minimum and maximum bet limits per market or game are displayed within the respective product interface and may be adjusted at any time by ora178 without prior notice.

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ora178 is committed to providing a safe and responsible gaming environment for all Members. The Platform is intended for adults aged 21 and over who engage with gambling as a form of entertainment, with a clear understanding of the risks involved.

The following responsible gaming tools are available to all Members via their Account Settings at no charge:

• Deposit limits: Set daily, weekly, or monthly maximum deposit amounts. Once set, increases to a deposit limit take effect after a 7-day cooling-off period; decreases take effect immediately.
• Session time limits: Set a maximum session duration after which you will be automatically logged out.
• Cooling-off period: Temporarily suspend your Account for a period of your choosing (24 hours to 90 days). During a cooling-off period, you may not deposit, bet, or claim bonuses.
• Self-exclusion: Permanently close your Account. Self-exclusion requests take effect immediately and cannot be reversed. Any remaining Wallet balance will be withdrawn to your registered payment account after completing identity verification.

If you believe gambling is negatively affecting your financial wellbeing, relationships, or mental health, we strongly encourage you to use these tools and to seek independent support. Full guidance is available on the Responsible Gaming page.

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The following activities are strictly prohibited on the ora178 Platform. Any Member found to have engaged in prohibited conduct will face immediate Account suspension, forfeiture of all balances, and may be subject to legal action:

• Opening, operating, or benefiting from more than one ora178 Account.
• Providing false, altered, or third-party identity documents during registration or KYC.
• Using the Platform for any form of money laundering, fraud, financial crime, or any activity that facilitates illegal conduct.
• Exploiting software bugs, system errors, or pricing mistakes to gain an unfair advantage — including but not limited to exploiting incorrectly posted odds, game malfunctions, or bonus calculation errors.
• Colluding with other Members or with third parties to manipulate game outcomes, sportsbook markets, or live events.
• Using automated software, bots, scripts, or AI-assisted tools to place bets, interact with the Platform, or circumvent security measures without prior written authorisation from ora178.
• Engaging in matched betting, arbitrage betting, or any systematic strategy that exploits ora178's promotional offers in a manner inconsistent with the spirit and terms of those offers.
• Accessing the Platform from a jurisdiction where online betting is prohibited, including through VPN, proxy, or other methods of geographic obfuscation.
• Sharing Account credentials, allowing a third party to operate your Account, or operating an Account on behalf of a third party.

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All content on the ora178 Platform — including but not limited to the ora178 brand name, logo, trade dress, website design, text, graphics, software, game interfaces, data feeds, and odds compilations — is the proprietary intellectual property of ora178 or its licensed content providers. All rights are reserved.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial recreational purposes in accordance with these Terms. This licence does not include the right to:

• Copy, reproduce, distribute, or publicly display any Platform content without prior written consent from ora178.
• Reverse-engineer, decompile, or otherwise attempt to derive the source code of any Platform software.
• Use the ora178 brand name, logo, or any Platform content in any commercial context without a separate written licensing agreement.
• Scrape, harvest, or systematically extract data from the Platform for any purpose.

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To the maximum extent permitted by applicable law, ora178's total aggregate liability to any Member arising out of or in connection with these Terms, the Member's use of the Platform, or any transaction conducted through the Platform shall not exceed the total amount deposited by that Member in the 30 days immediately preceding the event giving rise to the claim.

ora178 shall not be liable, whether in contract, tort, or otherwise, for any of the following types of loss or damage:

• Loss of profit, revenue, anticipated winnings, or business opportunity.
• Loss of data or corruption of data stored in connection with Member account activity.
• Indirect, consequential, special, incidental, or punitive damages of any kind.
• Interruptions to Platform availability caused by scheduled maintenance, force majeure events, network outages, or third-party system failures.
• Any loss arising from the Member's reliance on information, odds, or results displayed on the Platform that are subsequently found to be erroneous due to a data feed or system error.

Nothing in these Terms limits ora178's liability for death or personal injury caused by its own negligence, fraud, or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under applicable law.

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ora178 reserves the right to suspend, restrict, or permanently close any Member Account at any time and without prior notice where:

• The Member has breached any provision of these Terms & Conditions.
• ora178 has reasonable grounds to suspect fraud, money laundering, or other illegal activity in connection with the Account.
• The Member has provided false, incomplete, or misleading information during registration or KYC.
• A regulatory body, law enforcement authority, or competent court has instructed ora178 to do so.
• The Member is found to be under 21 years of age.

Members may close their own Account at any time by submitting a written request via live chat or by emailing [email protected]. Upon voluntary Account closure, any remaining Wallet balance (net of any bonuses subject to forfeiture) will be processed for withdrawal to the Member's registered payment account within 5 business days, subject to KYC clearance.

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ora178 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a proposed change materially affects Members' rights or obligations, ora178 will provide at least 14 days' notice via email to the address registered on the Member's Account, or by displaying a prominent notice on the Platform.

Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and close your Account before the effective date of the amendment. Outstanding balances will be processed as per the termination clause above.

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These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which ora178 holds its international operating licence. Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation between the parties shall be submitted to binding arbitration under the rules of the applicable arbitral institution in that jurisdiction.

For Members resident in Indonesia, the foregoing does not deprive you of any mandatory consumer protection rights afforded to you under applicable Indonesian law that cannot be waived by contract. Where a conflict exists between these Terms and mandatory Indonesian consumer protection law, the mandatory provisions of Indonesian law shall prevail to the extent of the conflict.

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If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of your ora178 Account or experience on the Platform, please contact the ora178 support team through the following channels:

• Live Chat: Available 24/7 directly within your logged-in ora178 Account. Average first-response time is under 2 minutes.
• Email: [email protected] (plain text — not a clickable link). Email responses are provided within 24 hours during standard WIB business hours.

Formal complaints should be submitted in writing via email with the subject line "Formal Complaint — [Your Account Username]". ora178 aims to acknowledge all formal complaints within 24 hours and to provide a substantive response within 5 business days (WIB).